Free template · Confluence
Internal FAQ template for Confluence
The same questions come back in chat every week, and the answers get lost in threads nobody can find again. This internal FAQ template gives each answer a home in Confluence, with an owner and a review date so it stays right.
[Team or topic] FAQ
Owner: [name] · Last reviewed: [date] · Ask a new question: [where]
How to use this page
- Search this page first (Ctrl+F).
- No answer? Ask in [place] and tag [owner].
- A good answer from chat gets copied here within [one week].
[Category 1]
| Question | Answer | Answered by | Checked on |
|---|---|---|---|
| [question, in the words people use] | [short answer + link to the detail] | [name] | [date] |
| [question] | [answer] | [name] | [date] |
[Category 2]
| Question | Answer | Answered by | Checked on |
|---|---|---|---|
| [question] | [answer] | [name] | [date] |
Rules
- One question per row, written the way people ask it.
- Answers older than [6 months] are checked or removed.
Copied. Paste it into a new Confluence page.
How to use it in Confluence
- Click Copy the template, open a new Confluence page and paste: headings, lists and tables stay as they are.
- Replace the parts in [brackets] and delete what does not apply to you.
- To reuse it, save it as a space template: Space settings › Templates › Create template, then paste.
Where FAQ pages usually fail
- Questions written like headings. People search with their own words: “How do I get VPN access?” beats “VPN”.
- No owner. An FAQ nobody owns is out of date within months.
- One giant page. When it grows past a screen or two per category, split it, or let people ask and accept answers in a dedicated Q&A space.
Related: Clearlane Answers.