End user licence agreement

Last updated 4 November 2026

This agreement is between you (the organisation installing the app) and Maxime Ragionieri EI, a French sole proprietorship that publishes apps under the Clearlane brand (“we”). By installing or using a Clearlane app, including a free tier or a trial, you accept it.

1. Licence

We grant you a non-exclusive, non-transferable licence to use the app on the Atlassian sites covered by your Marketplace subscription, for its term. You may not copy, resell, reverse engineer or modify the app, except where the law allows it.

2. Fees

Fees, trials and renewals are handled by Atlassian under the Atlassian Marketplace terms. Prices are in US dollars, excluding taxes. Refunds follow Atlassian’s Marketplace refund policy.

3. Your data

Your content stays yours, and your organisation decides what goes into the app. The app processes it only inside your Atlassian site to show its results, as described in our privacy policy. When an app is uninstalled, Atlassian deletes its data after its retention period: export the records you must keep (such as PDF evidence files, CSV registers and audit trails) before you uninstall it or let your subscription end.

4. Results and regulatory use

Forecasts and other figures are statistical estimates based on your past data. They are not a guarantee of any date or outcome, and decisions made with them remain yours.

Our quality, security and incident reporting apps help you organise, record and evidence your own work. They are not legal, regulatory or quality advice and do not make you compliant on their own. You remain solely responsible for your obligations, including qualifying an event, meeting legal deadlines and what you send to any authority, customer or person. Clocks, reminders and prepared texts are aids: check them against the rules that apply to you. Answers given by AI features, such as Rovo agents run by Atlassian, can be wrong and must be checked.

5. Support and updates

We provide support in our help centre or by email at [email protected], on business days, and may update the app to fix issues, improve it or follow Atlassian platform changes. If we retire an app, we will tell its customers at least 90 days in advance and keep supporting paid subscriptions until the end of the period already paid.

6. Warranty and liability

The app is provided with reasonable care but without any warranty that it will be error-free or uninterrupted. To the extent permitted by law, our total liability is limited to the greater of the fees you paid for the app in the twelve months before the event and 100 euros, and we are not liable for indirect losses such as lost profits, fines or penalties. Nothing here limits liability for gross negligence or wilful misconduct, or any other liability that cannot be limited by law.

7. Termination

The licence ends when your subscription ends or if you breach this agreement. You can uninstall the app at any time.

8. Law

This agreement is governed by French law. Disputes go to the competent courts of Le Mans, France, unless mandatory rules say otherwise.

9. DORA and NIS2 supplier addendum

The Clearlane DORA and NIS2 supplier addendum published at https://clearlaneapps.com/assets/trust/clearlane-dora-nis2-addendum-en.pdf, as updated under its section 1, forms part of these terms.